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Frequently Asked Questions
A list of questions and answers commonly asked by our users and generally addressing Twispay features and processes.
Security
What is 3D Secure?
What is PCI DSS?
Do I Need to Be PCI DSS Compliant?
Compliance
Where is Twispay available?
What types of cards can I accept through Twispay?
Which conditions should my website meet to be accepted by Twispay compliance?
What do I need to do to open a merchant account?
Activation
How do I start using Twispay to offer online payments to my clients?
Payout
When do I receive the funds collected from my clients?
Which currencies are available for processing and settlement at Twispay?
Which payment methods can I accept through Twispay?
Payment Links
Do I need an online shop or website to implement payment links?
How do I resend a payment link?
How do I cancel a previously sent payment link?
Do my customers need a Twispay account to pay?
Dashboard & Transaction Management
What is the difference between the ”processing” and “completed” status of the orders?
How do I refund a payment?
How can I verify why a transaction has been declined?
Payment Modules
How can I access & test my payment account/ integration for a payment module?
Why can I only see my orders in the e-commerce platform/module and not in my Twispay account?
What should I do if I need assistance after the payment module integration?
